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Refund Policy​

Refund Policy

Last Updated: March 12, 2026

At wasender-software.com, we value our customers and strive to provide high-quality WhatsApp marketing tools. Because our products are digital software delivered via license keys or downloads, we have established the following refund policy to ensure fairness for both the user and the developer.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of purchase. If the software does not perform as described on our website or if you experience technical issues that our support team cannot resolve, you are eligible for a full refund.

2. Conditions for a Refund

To be eligible for a refund, you must meet the following criteria:

  • The refund request must be submitted within 7 days of the original purchase date.

  • You must have contacted our support team ([email protected]) to attempt to resolve any technical issues first.

  • You must provide a valid reason for the refund (e.g., software incompatibility, persistent bugs, or failure to activate).

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • WhatsApp Account Bans: We provide automation tools. However, WhatsApp’s anti-spam policies are strict. We are not responsible if your WhatsApp account is banned, suspended, or restricted due to your messaging activities. Use the software responsibly.

  • Change of Mind: We do not offer refunds if you simply decide you no longer need the software after the 7-day window.

  • Lack of Usage: Forgetting to use the software or failing to set it up does not qualify for a refund.

  • After 7 Days: No refund requests will be accepted after the 7-day guarantee period has expired.

4. Trial Versions

We encourage all users to watch our tutorial videos before purchasing a full license to ensure the software meets your specific business needs.

5. How to Request a Refund

To request a refund, please send an email to [email protected] with the following information:

  1. Your Full Name

  2. Order ID / Transaction ID

  3. The email address used for the purchase

  4. A detailed description of the issue or reason for the refund

6. Refund Processing

Once your request is received and approved:

  • Your software license key will be deactivated immediately.

  • The refund will be processed through your original method of payment (e.g., Stripe, PayPal, or Bank Transfer).

  • Please allow 5 to 10 business days for the funds to appear in your account, depending on your financial institution.

7. Abuse of Policy

We reserve the right to refuse a refund if we detect evidence of fraud, refund abuse, or other manipulative behavior that entitles wasender-software.com to a counterclaim.